The Best of Bali, Gilis and Nusa Penida Island

www.thebalitripmate.com site (“Website”) is managed by The Bali Trip Mate (“we”, “us”, or “our”) is a company established under the laws of the Republic of Indonesia.

By accessing and/or use of the Site, you acknowledge that you have read and understood, and agree to the Terms of Use set out below and other terms and conditions in relation to the Site, If you use any of our other services, then your usage is based on the submission to and acceptance of the terms and conditions applicable to such services.

Please note that we may change, modify, add, and delete these Terms at any time without prior notice. The Terms must be read periodically.

1. PAYMENT & DEPOSIT

For all forms of tours reservations a non-refundable 20% deposit from the total price as applicable, per person per Tour is due to The Bali Trip Mate. If the booking is made 30 day(s) or less prior to departure, full payment is due at the time of booking. You must make payment within the specified time limit. If the payment is not made, then The Bali Trip Mate reserves the right to cancel all reservations.

For certain products or services offered by The Bali Trip Mate may require you to make full payment at the time of booking. The Bali Trip Mate will advise you of any such requirements prior to confirmation of the applicable booking

For payment by bank transfer, you must provide the bank transfer receipt as proof of payment, the bank fees shall be charged to the customer.

For payment in foreign currency, conversion into foreign currency is given as an indication and is not binding, only the currency confirmed during your reservation is guaranteed if payment is made in a currency other than that of the customer‘s country of residence, the conversion fees shall be charged to the customer.

If you cancel your booking, and that cancellation is not a result of nonpayment or any other breach of these Terms, the deposit amount will be held as a “Lifetime Deposit” with The Bali Trip Mate, subject to these Terms. Lifetime Deposits have no expiry and may be applied towards payment of a deposit on any other Tour offered by The Bali Trip Mate. The Lifetime Deposit is transferable and may be transferred by you to another individual of your choosing by providing notice to The Bali Trip Mate in writing.

For the avoidance of doubt, only the deposit amount will form part of the Lifetime Deposit. The Lifetime Deposit has no cash value. Only one Lifetime Deposit may be applied per person per product booked. A Lifetime Deposit must be applied to a new Tour booking that is of equal or greater value to the cancelled Tour for which the Lifetime Deposit was originally received, or to a Day Tour, provided that if the price of the Day Tour is less than the amount of the Lifetime Deposit the unused amount of the Lifetime Deposit shall be forfeited.

 2. CANCELLATION

 a) Cancellation Terms for Multi-Day Tours: 

A cancellation which is at least 45 day(s) in advance of the scheduled departure: The Bali Trip Mate will withhold or take part of the amount that has been incurred in connection with the cancellation as a Lifetime Deposit by these Terms, the remainder of the full payments made to The Bali Trip Mate in respect of the canceled product will be refunded.

Cancellation less than 20 day(s) and before 3 day(s) of departure – Lifetime Deposit will be held by The Bali Trip Mate in accordance with these Terms, an amount equal to 50% of the full payments of the canceled Tour will be refunded.

Cancellation less than 3 day(s) – Lifetime Deposit will be held by The Bali Trip Mate in accordance with these Terms, and no further refund will be payable.

Unless otherwise set out below, the following cancellation terms apply to all Day Tours, Transportation & Accommodations Product. Lifetime Deposit Terms for Day Tours: No Lifetime Deposit is established with the booking of a Day Tour, Transportation & Accommodation.

 b) Cancellation Terms for Day Tours & Transportation: 

A cancellation which is at least 7 day(s) in advance of the scheduled departure The Bali Trip Mate may be able to withhold or take part of the amount paid to reimburse the costs that have been incurred in connection with the cancellation.

Cancellation less than 7 day(s) and before 48 hours of travel – An amount equal to 50% of the Tour price of the cancelled Tour will be refunded.

Cancellation less than 48 hours – No refund will be payable.

c) Cancellation Terms for Accommodation: 

All cancellation for Accommodation subject to each hotel or Villas cancellation policies. The Bali Trip Mate is not responsible for any violation of these terms and conditions which are agreed on between the Accommodation and the User, or which are based on the user’s specific requests, so please read the Vendor terms and conditions carefully.

All cancellations should be in writing via email and received by The Bali Trip Mate at least 48 hours before departure.

3. LIABILITY

The Bali Trip Mate and their respective employees, affiliates, officers, directors, successors, representatives, and assigns shall not be held liable for (A) any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider; and (B) any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control. You waive any claim against The Bali Trip Mate for any such loss, damage, injury, or death.

4. ACCEPTANCE OF RISK

You acknowledge that adventures travel and the products and services offered by The Bali Trip Mate may involve a significant amount of risk to your health and safety. By traveling with The Bali Trip Mate you acknowledge that you have considered any potential risks to health and safety. You hereby assume responsibility for all such risks and release The Bali Trip Mate from all claims and causes of action arising from any losses, damages or injuries or death resulting from risks inherent in travel, including adventure travel specifically, and participating in adventurous activities such as those included in Tour itineraries or otherwise offered by The Bali Trip Mate.