Charming Matera and Apulia Private Tour

1. Travel contract and responsibility
The booking are regulated by the present general conditions by the ECC directive n° 90/314.
in any case Soleto Travel's responsibility will not exceed the limits foreseen by the above
mentioned law. The tour operator is not responsible for any damages caused by the client.

2. Prices
Prices are quoted in Euro and include VAT and taxes. Rates are confidential and valid only
for Tour operators, Travel Agents, or organized groups. Unless otherwise explicitly agreed
all prices are net to Soleto Travel. Prices of confirmed holidays will not be subject to any
surcharges except those resulting from increases in transportation costs such as fuel and
dues, taxes or fees chargeable such as landing taxes or embarking/disembarking fees at port
or airport and the exchange rate. No price increase.

3. Bookings
Reservations have to be made by fax e-mail or for accredited operators only online. Soleto
Travel guarantees a confirmation within 24 hours for hotels and package tours booking and
a confirmation within 48 hours for all other services. Booking acceptance will be sent by fax
or e-mail; the booking is considered confirmed only after having received the 50% deposit.

4. Payments
Upon confirmation of a booking, a 30% deposit must be paid. Payment of the balance is due
no later than 30 days before departure. For bookings that are less than 30 days prior to
departure the entire payment is due upon confirmation from Soleto Travel. Payment have to
be done by bank swift remittance without any charge for Soleto Travel.

5. Hotel Categories
In case of absence of official classification (i.e. historical residences) Soleto Travel will
provide its most detailed description in order to make the structure clear and to ease the
choice.

6. Accommodation
Most hotels proposed by Soleto Travel are either 4 or 5 star consequently the great majority
have air conditioning and all have private ensuite facilities. The difference in room types
may vary from hotel to hotel but generally, as a rule, standard rooms are the smallest type of
rooms and usually have the simplest style of furnishings and the least pleasant outlook.
Sizes and standard improve through the superior and deluxe type, up to the junior suites and
1suites.
In case of “ force majeure” the Tour operator reserves the right to change hotels with similar
ones.

7. Holiday alteration & cancellation from Soleto Travel
Sometimes, due to reasons beyond Soleto Travel control, it is necessary to make changes to
brochure details and holidays arrangements both before and after the booking. Most changes
will be minor. Occasionally, major changes have to be made; example of significant changes
are those involving a change resort, departure time, length of holiday by more than 12 hours.
When Soleto Travel have accepted a booking and has to cancel it before it is due to start, for
any reason other than client fault, or when the client decide to cancel the holiday because he
does not wish to accept a significant change, it will communicate in writing. As a
consequence, the client can either: accept an offer of a replacement holiday of lower quality
if available, plus a refund of the difference in cost, accept an offer of a replacement holiday
of an equivalent or higher quality ( if available);(iii) ask for a refund of the money paid.
Should it be necessary to cancel, Soleto Travel cannot accept liability in respect to any costs
of any other service or products, including flights, that have been purchased independently.
For cancellation due to reasons other than “force majeure”, unusual and unforeseeable
circumstances, for lack of minimum number of participants or when the client does not
accept a replacement holiday, Soleto Travel will refund twice the price already paid.

8. Clients Cancellations
In case of clients cancellation, SOLETO TRAVEL reserves the right to levy 40,00€ to cover
admintrative expenses. The following cancellation charges, or loss, of deposit will apply.
These are expressed as a percentage of the total holiday price inclusive of any supplement
but exclusive of any insurance premiums which are not refundable. Cancellation charges are
calculated from the date SOLETO TRAVEL receives the written notification.

9. Departure date :
30 days plus 15%
21-29 days 35%
11-20 days 50%
3-10 days 75%
less than 3 days 100%

10. Termination of the holiday in advance
If the holiday is brought to an end before the foreseen return date, no reimbursement shall be
made unless SOLETO TRAVEL is presented with a written declaration from the
Hotel/Hotels stating that no charge will be made for unusual services. SOLETO TRAVEL
will reimburse only the amount authorized by the hotels minus any possible agency
expenses

11. Complaints regarding booked services
Claims can only be made once the full cost of the holiday has been paid. However, any
complaints should be reported immediately to the supplier and also to Soleto Travel, in
written form, during the holiday. If the complaint is not sorted out during the holiday period,
a registered letter should be sent to SOLETO TRAVEL within 10 days of returning from the
holiday.
Soleto Travel has taken all reasonable care to make sure that all the services are provided to
a high standard and are provided as described in the offer, web pages and other promotional
material.
Soleto Travel is not responsible for any changes made by the supplier of which it has not
been informed. Any suggestions from the client will be gladly accepted in order to improve
the level of service and accommodation provided.
12. Data Protection
Soleto Travel shall use the information provided in relation to the services performed. Soleto
Travel may also use the information to contact clients with details of other products or
services offered by Soleto Travel itself.
In all other case Soleto Travel as of now, is and will be authorized to treat the Customer's
data in compliance with the data protection Act.