Last Update: 3/8/2025
This Marketplace Services Addendum (“Addendum”) forms part of the Terms and Conditions between you (“Customer”) and TripWays (“we,” “us,” or “our”) and specifically governs your use of third-party marketplace services available through our platform.
Bokun Marketplace Integration
TripWays has partnered with Bokun, a third-party marketplace and booking engine, to provide customers access to ~1000 global travel destinations and service providers. All services booked through our marketplace are subject to this Addendum in addition to our general Terms and Conditions.
Agency Relationship
TripWays acts solely as an intermediary connecting Customers with third-party service providers globally. TripWays does not own, operate, or control these third-party providers and their services. Customers acknowledge that TripWays is not a travel agency, tour operator, or direct service provider, but rather a platform facilitating access to such services.
Service Provider Contracts
When booking through our platform, Customers enter into a service agreement with the identified third-party provider, with TripWays facilitating this transaction. Digital contracts existing between TripWays and providers on the Bokun platform establish service parameters but do not supersede this Addendum or our Terms and Conditions.
Pricing and Currency
All tour fares are listed in U.S. Dollars unless explicitly stated otherwise. Customers acknowledge that prices may fluctuate due to currency exchange variations, supplier price changes, or other factors beyond TripWays’ control. TripWays reserves the right to correct pricing errors at any time prior to confirmation.
International Services
For services provided outside the United States, Customers acknowledge that different standards, practices, and legal protections may apply. TripWays makes no representation that services offered through international suppliers will conform to U.S. standards or expectations.
Data Protection and Cross-Border Transfer
Customer data necessary for booking fulfillment will be shared with Bokun and relevant service providers, which may involve cross-border data transfers. All such transfers will be conducted in accordance with applicable data protection laws and our Privacy Policy.
Complaint Resolution Process
For issues with marketplace services, Customers agree to:
- First contact TripWays customer support
- If unresolved, allow TripWays to escalate to the relevant supplier company
- Accept that the final resolution may be subject to the policies and procedures of the third-party supplier
Governing Law
This Addendum shall be subject to and governed by the laws of the state of Delaware, United States of America.
Amendments
We reserve the right to modify this Addendum at any time, with changes posted on our website. Your continued use of marketplace services after such modifications indicates acceptance of the amended terms.