Terms & Conditions
Terms & Conditions
1. YOUR HOLIDAY CONTRACT
The contract is between the Company and the client, being any person travelling or intending to travel on a tour operated by the Company. The contract, including all matters arising from it, is subject to Greek law and the exclusive jurisdiction of the Greek Courts.
2. TO SECURE YOUR BOOKING
To secure a booking the Company requires a completed booking form and the necessary deposit or full payment for travel within 30 days. Clients booking by telephone, on the website, by e-mail or facsimile will be deemed to have signed the Declaration on the booking form and agreed to the following four conditions:
1. they have read and accepted our Booking Conditions and general information pages contained in our brochure and on our site.
2. they appreciate, on behalf of all the people included in their booking, the risks involved in adventure travel.
3. they or anyone else on their booking does not suffer (or has ever suffered) from any pre-existing medical condition which may prevent them from actively participating in the excursion.
4. the person signing, or being deemed to sign, the attached booking form (which incorporates these terms) warrants that he/she has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and accept these conditions. A booking is accepted and becomes definite only from the date when the Company sends a confirmation
3. PAYMENT FOR YOUR HOLIDAY
The balance of all moneys due, including any surcharges, must be paid to the Company not later than 30 days before departure. In the case of non-payment of the balance by the due date the Company may treat the booking as cancelled by the client. Moneys paid acting on behalf of the Company for tours operated by the Company are held for the client until the client receives written confirmation of the acceptance of a booking. Thereafter, these and any other moneys are held by the Company.
4. IF YOU CANCEL YOUR BOOKING
Should the client wish to cancel, cancellation charges will be imposed. These are calculated from the day written notification is received by the Company or their agent as a percentage of the total tour price, as shown plus any surcharges, or the non-refundable deposit, whichever is greater:
BOOKING TERMS & CONDITIONS FOR DAILY EXCURSIONS
In order to confirm your reservation, you must pay a deposit of 20% of the total amount of your tour by credit/debit card or by wire transfer. The balance is due 15 days prior to departure at the latest.
The refundable amounts vary, depending on the date of the cancellation:
- more than 45 days prior to the excursion date: paid amount is fully refundable
- 44 days to 15 days prior to the excursion date: 80% of the paid amount is refundable
- 14 days to 7 days prior to the excursion date: 50% of the paid amount is refundable
- 7 days to 4 days prior to the excursion date: 10% of the paid amount is refundable
- less than 3 days prior to the excursion date: no amount is refundable
- after the date of departure: no amount is refundable
BOOKING TERMS & CONDITIONS FOR MULTI DAY TOURS
In order to confirm your reservation, you must pay a deposit of 50% of the total amount of your tour by credit/debit card or by wire transfer. The balance is due 45 days prior to departure at the latest.
The refundable amounts vary, depending on the date of the cancellation:
- more than 50 days prior to the starting date of the program: A fee of 50 euros per participant is charged for the cost of the dossier planning. The Company will return to the customer the rest of the paid amount.
- 49 days to 30 days prior to the starting date : 80% of the price is refundable
- 29 days to 21 days prior to the starting date : 50 % of the price is refundable
- 20 days to 8 days prior to the starting date : 30% of the price is refundable
- 7 days to 4 days prior to the starting date : 10% of the price is refundable
- less than 3 days prior to the starting date: no amount is refundable
- after the starting date: no amount is refundable
5. PASSPORTS,VISAS AND VACCINATIONS
Clients are responsible for arranging, and must be in possession of, a valid passport and any visas and vaccination certificates required for the whole of their journey. Information about these matters or related items (climate, clothing, baggage, personal gear etc) is given in good faith but without responsibility on the part of the Company.
6. TRAVEL AND CANCELLATION INSURANCE
Clients are responsible for effecting sufficient personal travel insurance. Travel insurance is mandatory for all clients whilst on a tour organized by the Company. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance and ensuring that they are in possession of private Travel Insurance with protection for the full duration of the tour in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, with adequate benefits. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities included in their tour. Whether clients choose to obtain Travel Insurance through the Company, the Company’s agent or through their own independent arrangements, the clients must satisfy themselves that any such insurance is what they require and clients should arrange supplementary insurance if need be.
7. LIABILITY INSURANCE
Limited insurance is held by the operator. The client acknowledges and accepts that there may be no policy covering the Company’s liability to its clients for death, injury, damage or loss occurring anywhere in the world. The client also specifically acknowledges that, with respect to passenger accident liability cover, this coverage may be very limited or may not exist at all. The client acknowledges that the company has taken reasonable steps in safeguarding its liability. Although the Company does hold various insurances this booking condition states that the client must assume he/she is not covered by any Company insurance policy, including all liability insurance, for death, injury, damage or any other loss.
8. PARTICIPATION IN THE EXCURSIONS
Clients agree to accept the authority and decisions of the Company’s employees, tour leaders and agents whilst on tour with the Company. If in the opinion of such persons the health, level of fitness or conduct of a client at any time before or after departure appears likely to endanger the safe, comfortable or happy progress of a tour the client may be excluded from all or part of the tour without refund or recompense. In the case of ill health the Company may make such arrangements as it sees fit and recover the costs thereof from the client. If a client commits an illegal act the client may be excluded from the tour and the Company shall cease to have responsibility to/for them. If you are affected by a condition, medical or otherwise, that might affect you or affect other people’s enjoyment or active participation of the tour, you must advise us at the time of booking. No refund will be given for any unused services.
9. IF WE CHANGE YOUR EXCURSION
While the Company will use its best endeavors to operate all tours as advertised, reasonable changes in the itinerary may be made where deemed necessary or advisable by the Company. The Company reserves the right to change any of the facilities, services described in this brochure and/or the website before a booking is made. If a major change is known to us, the client will be told at the time of booking, otherwise the Company will inform the client as soon as reasonably possible if there is time before departure. The definition of a major change will depend on the individual tour and circumstances. When a major change is made the client will have the choice of accepting the change of arrangements, purchasing an alternative tour or cancelling the tour and obtaining a full refund.
10. IF WE CANCEL YOUR EXCURSION
The Company reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 30 days before departure except for force majeure, consolidation or the client’s failure to pay the final balance. Unless the client fails to pay the final balance, the Company, upon cancellation, will return all monies paid not including visas, vaccinations or associated costs, or offer an alternative tour. Force majeure is war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or other similar events beyond the control of the Company. Consolidation refers to the fact that each tour is dependent upon a minimum number of persons participating. The Company is not liable for any penalty charges associated with connecting air fares, in the event of a change to a tour departure time, date or cancellation.
11. OUR RESPONSIBILITY FOR YOUR EXCURSION
Clients bookings are accepted on the understanding that they appreciate the possible risks inherent in adventure travel and that they undertake the tours, treks or expeditions featured in our programs at their own volition. Due to political and cultural differences, as well as generally tougher physical conditions, travel to many areas of the world involves risks other than those we take in our daily lives. The Company and the tour operators it works with place extreme importance on the safety of clients. It is important, however, that clients realize that they are responsible for making themselves aware (through State Department advisories, Government Tourist Offices and other sources of information) of the risks involved, and are responsible for making their decisions accordingly. No refund will be made for any unused services which are included in the price. The Company shall not be liable for any delays, deviations or missions from any tour caused by circumstances beyond its reasonable control, nor for any direct or indirect consequences thereto. The Company shall not be liable to compensate clients for associated expenses incurred as a result of their booking. The Company only acts as agent for the owners, contractors, suppliers of transportation and local operators/agents, and/or other related travel services provided and assumes no liability or responsibility for additional expenses howsoever caused arising directly or indirectly from the actions or omissions of such independent parties, accidents, loss or damage to person or property, delays, transport failures, strikes, war, force majeure, Acts of God etc, over which it has no control. Arrangements so made by the Company will be subject to any special terms imposed by the supplier of these services. The Company accepts no liability for any action or activity undertaken by the client arranged independently of the Company while on tour. The Company accepts no liability for any circumstance arising pursuant to the agreement constituted by acceptance of these conditions by the client save:
1. where such circumstance derives directly from a failure by the Company to use due diligence in the selection of persons for whom it acts as agent.
2. for negligence on the part of its employees causing death or personal injury.
3. to the extent of recovery by the client under the insurance cover effected pursuant to these conditions.
Airlines featured are not responsible for any acts or omissions of any supplier of transportation or accommodations other than the airline itself, and accordingly, airlines are not liable in respect of either person or property for any loss, damage, injury, accident, delay or irregularity, however occasioned, sustained or suffered in or during any package, journey, trip or tour other than while on the airline.
International airlines are subject to international air conventions limiting their liability, the limitations of liability are contained on the reverse side of airline tickets and form part of the terms and conditions of any package.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, use the contact form of our site, subscribe to the newsletter, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, email address, name and surname. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
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How we use collected information
ECO EVENTS PC may collect and use Users personal information for the following purposes:
– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
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We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
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We may use feedback you provide to improve our products and services.
How we protect your information
We adopt appropriate data collection, storage and processing practices, hosting server firewall and other security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
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Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
What rights you have over your data
Regarding your personal information that we have about you, you can request an exported file or place a request to erase your data. This does not include data we are required to keep for security, administrative or legal purposes.
What data breach procedures we have in place
If in any case a breach of data such as loss, alteration, unauthorized disclosure or access, personal data transmission, storage or otherwise processed happens, we will notify you immediately after we become aware of.
How you can review, update, get a copy or delete your data
You can review and update your information at any time by sending us an email at email@example.com. If you want to delete or get a copy of your data on our site, send a mail to our Data Protection Officer at firstname.lastname@example.org. We will do that with immediate effect.
How long we retain your information
When we you register you as a client, we process and keep your personal data we have about you for as long as you don’t ask for their deletion (subject to laws and regulations).
Third party websites
Online reservations are the responsibility of third party companies that act as our official partners, their websites have their own privacy policies and customer service policies, credit card information are processed by them and provided to us in order to bill users for goods and services that they already have agreed to pay. We do not retain, share, store or use personally identifiable information and credit card information for any secondary purposes.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.